How To Order Your Makeup Products

You can place an order through this Site or via telephone by contacting Customer Service.

Online payment can be effected via Paypal or Credit Card. After you select your products, “Check Out” with your desired payment option. Once payment is finalized and received, we will send you an email confirming your purchase. Another email will be sent to you with delivery details for your order.

If the product is not available in stock, you will be informed by email and refunded via Paypal or Credit Card accordingly.

Unless we have notified you that we do not accept or cancelled your order or you have cancelled your order in accordance with the ‘Cancel your Order’ section on this Site, the legally binding contract between You and Pingnee Makeup shall be completed solely upon delivery of the goods.

Processing of payment and acknowledgment of the order does not complete the contract between us.

A VAT invoice will be sent either by email or together with your delivered items.

If you require any information regarding your order/s, please contact Customer Service on the details provided herein.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect

fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgment, we will contact you by email or telephone advising you of this.

SAFE TRANSACTIONS

We use Stripe as it encrypts sensitive data both in transit and at rest. Stripe's infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn't share any credentials with us.

You can also pay by PayPal and revolut.

For revolut please contact us

CANCEL YOUR ORDER

Pingnee Makeup reserves the right to cancel any orders up to the point of delivery for products that have been listed at an incorrect price, rebate or refund, or contain incorrect information or typographical errors or are unavailable for any reason. Pingnee Makeup has this right regardless of whether the order has been confirmed or your payment processed. If your account has already been charged for the purchase and your order is cancelled, we will issue a credit to your account in the amount of the charge.

It is not possible to cancel your order online, in the meantime, you may contact Customer Service. If it is too late and your order is already on its way, you can still return it in accordance with our Returns Policy and Procedures. Please be advised that you cannot cancel an order of unsealed products for health protection and / or hygiene reasons.

Please refer to the list of goods which cannot be exchanged below;

PLEASE BE AWARE THAT THE FOLLOWING CANNOT BE RETURNED AND ARE NOT EXCHANGEABLE:

Due to hygiene reasons, 

• foundations, concealers, nail products, lip glosses, lip primers, mascara, mascara bases, liquid liners
  
• Products on special offer
  
• Seasonal Products
  
• Gift sets
  
• Products purchased online from our Site or via telephone order between December 1st and 24th December can be returned for a credit note until January 31st.

 Please ensure that items are undamaged and in their original condition, and that you are able to provide our Customer Service team with your order details or gift receipt. All other terms of Pingnee Makeup Return Policy shall continue to apply.

Our policy on refunds, returns and cancellations does not affect your statutory legal rights. 

PRICING POLICY

All prices displayed on the website are indicated in Euro and are inclusive of applicable Malta VAT rates of 18%. Delivery charges (where applicable) are not included in the indicated price but will be added to the total amount once you have selected a delivery option.

Prices for our products are subject to change without notice.

Although we try to ensure all our pricing displayed on the Site are accurate, errors may sometimes occur. If we discover an error in the price of an item

you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price, failing which it will be cancelled.

Pingnee Makeup endeavours to ensure that all goods offered on the Site are available at the same price as in our outlets. However, from time to time we may offer additional discounts for purchases online that do not apply in the Store or vice versa. Additionally, items offered as sets on the Site may not be offered as part of a set within the Store and individual prices may apply.

The Store may also run additional discount promotions for purchases made by any of our accepted payment methods, including during the Christmas and Sale periods. Please be advised that this may not apply to purchases made through the Site or over the telephone.